Shipping policy

SHIPPING POLICY

At Arlo&Vienne Los-Angeles, we aim to deliver your premium pieces as smoothly as possible.

Order Processing

We process all orders within 1–3 business days.

Certain factors may affect processing times, such as incomplete payment, insufficient address information, or high demand during peak seasons. In these cases, we will reach out via email to ensure a successful delivery.

Shipping Time

•  United States: generally 7–10 business days

•  International Countries: generally 10–14 business days

Factors beyond our control may affect delivery times, including:

•  Weather conditions

•  Holiday seasons

•  Errors by the shipping company

We make every effort to keep you informed using all available information at our disposal.

Taxes and Duties

Placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. For clarification on rates, contact your country’s customs office.

Arlo&Vienne Los-Angeles cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of package release rests solely with the customs authorities.

Order Cancellation

If you wish to cancel an order after payment, please contact us at info@arlovienla.com as soon as possible. We will endeavor to assist you. However, we cannot guarantee cancellation once the order has been forwarded to the warehouse or processing/shipping has begun. In such cases, you may need to initiate a return after receipt.